Delivery and payment

Standard UK delivery

£5.00 delivery within 2-3 working days

Standard EU delivery

£15.00 delivery within 5-7 working days

Items damaged in transit

In the unfortunate event that any of our products arrive to you in a less than acceptable state please contact our Customer Services team on 07708 130063 (Monday to Friday 9am to 5pm except bank holidays) or by email at customerservice@bunkershill.co.uk so we can arrange a replacement, exchange, or refund for you.

Items not received

It is unlikely to happen but if your parcel does not arrive please contact us to let us know your order has not reached you.

Payment

Payments must be made at the time of placing an order. Bunkers Hill payment pages are held on Paypal and /or SagePay™ secure servers, depending on your choice of payment, and as such we do not retain any of your credit card information. Bunkers Hill are confident this provides the most secure method of handling your payment.

SagePay™ will carry out the necessary card verification processes and we will check your contact details and availability of the goods on receipt of your order while Paypal check you have the required funds to make your purchase. If we are unable to supply any goods for any reason, we will inform you as soon as possible and we will provide you with a refund for these goods within 14 days.

The price to be paid for your order is that displayed at the final checkout stage. This amount will be confirmed once you have entered the SagePay™ gateway / Paypal gateway.

Once your payment has been authorised, it will be debited. You will receive confirmation of payment and your unique order number via email. If your payment is not authorised, you may be given the opportunity to try again or use a different payment method. No payment will be deemed to have been received until we have received cleared funds. Payment may be charged before we despatch your order.

If you have any queries regarding deliveries or payment please contact us by email at customerservice@bunkershill.co.uk or phone us on 07708 130063