Privacy Statement

This privacy policy sets out how Bunkers Hill uses and protects any information that you give Bunkers Hill. When you use our website Bunkers Hill is committed to ensuring that your privacy is protected.

When we ask you to provide certain information by which you can be identified when using the Bunkers Hill website, then you can be assured that it will only be used in accordance with this privacy statement.

Bunkers Hill may change this policy from time to time by updating this page. Please pop back and check for updates to ensure that you are happy with any changes, there won’t be anything scary, we just like to keep up to date.

What we may collect:

  • Name – so we know what to call you
  • Email address – so we can email you order confirmations, delivery delays, and Bunkers Hill news if you opt to receive our news letter.
  • Billing address – for the purposes of validating your card (for your security and ours)
  • Delivery address – so we know where to deliver your products
  • Telephone number – so we can contact you if we have a problem with your order
  • Credit card details – we only ask for these when you place an order and they are processed via SagePay

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online, we do not hold any credit card details, all payment information is sent to SagePay securely. We will not sell your details to a third party.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

At Bunkers Hill we use traffic log cookies to identify which pages are being used and looked at. This helps us analyse data about web page traffic and improve our website in order to tailor it to our customers needs. We only use this information for internal analysis purposes and then the data is removed from the system.

Cookies help us provide you with a better website and a better shopping experience, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you disable cookies it may prevent you from taking full advantage of the Bunkers Hill website.

Controlling your personal information

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to us or emailing us at customerservice@bunkershill.co.uk or use the unsubscribe link at the bottom of all our email newsletters, you can also call us, whatever is easier for you.

The Data Protection Officer
Bunkers Hill
2 Cobthorne Drive
Allestree
Derby
DE22 2SY

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

Cookie Name

Cookie description

CART

The association with your shopping cart.

CATEGORY_INFO

Stores the category info on the page, that allows to display pages more quickly.

COMPARE

The items that you have in the Compare Products list.

CURRENCY

Your preferred currency

CUSTOMER

An encrypted version of your customer id with the store.

CUSTOMER_AUTH

An indicator if you are currently logged into the store.

CUSTOMER_INFO

An encrypted version of the customer group you belong to.

CUSTOMER_SEGMENT_IDS

Stores the Customer Segment ID

EXTERNAL_NO_CACHE

A flag, which indicates whether caching is disabled or not.

FRONTEND

You sesssion ID on the server.

GUEST-VIEW

Allows guests to edit their orders.

LAST_CATEGORY

The last category you visited.

LAST_PRODUCT

The most recent product you have viewed.

NEWMESSAGE

Indicates whether a new message has been received.

NO_CACHE

Indicates whether it is allowed to use cache.

PERSISTENT_SHOPPING_CART

A link to information about your cart and viewing history if you have asked the site.

POLL

The ID of any polls you have recently voted in.

POLLN

Information on what polls you have voted on.

RECENTLYCOMPARED

The items that you have recently compared.

STF

Information on products you have emailed to friends.

STORE

The store view or language you have selected.

USER_ALLOWED_SAVE_COOKIE

Indicates whether a customer allowed to use cookies.

VIEWED_PRODUCT_IDS

The products that you have recently viewed.

WISHLIST

An encrypted list of products added to your Wishlist.

WISHLIST_CNT

The number of items in your Wishlist.

_UTMA

Google Analytics: Used to determine visitor session information.

_UTMB

Google Analytics: Used to determine visitor session information.

_UTMC

Google Analytics: Used to determine visitor session information.

_UTMZ

Google Analytics: Tracks traffic sources & navigation around the website.

_UTMV

Google Analytics: Used to determine visitor session information.